Shipping policy
Crafty Stamp Co. ships physical orders using third-party shipping carriers such as USPS. Shipping costs are based on package weight, final destination, current carrier rates, and applicable handling costs.
Shipping charges are applied to each order at checkout. Shipping costs are non-refundable once an order has shipped. This includes original shipping charges paid at checkout. Customers are also responsible for any return shipping costs unless otherwise approved by Crafty Stamp Co.
U.S. retail orders are generally shipped using USPS Ground Advantage unless another shipping service is selected or used. All U.S. orders and most international orders are assigned a tracking number provided by the shipping carrier. Packages can be tracked using the tracking information provided with your shipment.
A small handling fee is included in shipping costs to help cover packaging materials such as poly mailers, bubble wrap, labels, and other shipping supplies. We do our best to keep shipping fair while also packaging your crafty goodies with care so they arrive safely.
Processing & Handling Times
Handling time will depend on what and when you purchased.
If you purchased a digital item, it will be available instantly. You will receive an email with the download link. Please watch your email and your spam or junk folder just in case. There will be no physical item sent for digital products.
If you purchased a physical item such as stamps, stencils, or pattern paper packs, your order will generally be processed and mailed within 2 business days. However, we do try to process and mail orders sooner whenever possible.
If Crafty Courses registrations are purchased, you will receive your cutting and scoring guides, supply list, and video link the same way you would receive a digital item. Please watch your email to download your PDF.
Once an order has been shipped, Crafty Stamp Co. is not able to refund shipping costs. Shipping fees are paid for transporting the package and are not retained as a refundable product cost.
Tracking Your Package
Customers are responsible for monitoring the tracking information provided for their shipment.
Please keep in mind that carrier tracking does not always update in real time. Packages may occasionally go several days without a new scan, appear to remain in one location, receive a temporary delay notice, or begin moving again without every stop appearing in the tracking history.
These situations are common within carrier networks and do not necessarily mean that a package is lost.
If tracking shows that your package is still moving through the carrier network, please allow the carrier time to complete delivery. Routine carrier delays, missed scans, temporary tracking gaps, and estimated delivery-date changes should be handled directly with the shipping carrier and do not require contact with Crafty Stamp Co.
Crafty Stamp Co. sees the same publicly available tracking information provided by the carrier. We do not have access to a private or more detailed tracking system that allows us to see where a package is beyond the information shown in its tracking history.
Carrier Delays & Delivery Times
Crafty Stamp Co. is not affiliated with USPS, UPS, or any other shipping carrier and cannot guarantee delivery times stated by a carrier.
Once your order has been accepted by the shipping carrier, the package is within that carrier's delivery network. Crafty Stamp Co. cannot control the route a package takes, when it is scanned, how quickly it moves through sorting facilities, carrier staffing, weather delays, holiday closures, local delivery schedules, or other carrier-related circumstances.
A package arriving later than its original estimated delivery date does not automatically mean the package is lost.
In most cases, temporarily delayed packages continue moving through the carrier system and are delivered without intervention.
We understand that waiting on a package can be frustrating. However, Crafty Stamp Co. is not able to investigate every shipment simply because tracking has not updated for several days or because a package is arriving later than expected.
For routine transit questions, please continue monitoring your tracking and contact the shipping carrier directly.
Carrier Handoffs
Some shipping services may involve more than one carrier during transit. For example, one carrier may transport the package for part of its journey before transferring it to another carrier for final delivery.
Carrier handoffs can sometimes result in temporary tracking delays while the package moves from one shipping network into another.
A carrier handoff does not necessarily mean that Crafty Stamp Co. receives a second tracking number. We can only provide the tracking information supplied to us by the shipping service.
Crafty Stamp Co. cannot create an additional tracking number, force one carrier to communicate with another, or require a carrier to scan or move a package.
Delayed, Missing & Lost Packages
A delayed package and a lost package are not the same thing.
Shipping carriers and insurance providers establish their own requirements and waiting periods before a shipment can be considered missing or lost. Crafty Stamp Co. cannot override or shorten those waiting periods.
If the carrier still considers a package to be in transit, there may be no additional action available until the carrier's required waiting period has passed.
Filing a shipping claim does not cause a carrier to locate, prioritize, or deliver a package more quickly.
A shipping claim is generally an insurance or reimbursement process used after a shipment meets the carrier or insurance provider's requirements for being considered lost. Depending on the shipping service, carrier, and insurance provider, a claim may not be available until a specific amount of time has passed.
If a shipment has exceeded the applicable carrier or insurance provider's required timeframe and is eligible for a claim, please contact Crafty Stamp Co. We will review the available options and submit or assist with the claim when required of us as the shipper.
Crafty Stamp Co. cannot file a claim before the carrier or insurance provider allows one to be opened.
Please also understand that payment of a shipping claim does not necessarily mean that an identical replacement item can immediately be supplied. Some Crafty Stamp Co. products are manufactured in production runs with minimum order requirements. Limited-edition, event-exclusive, retired, discontinued, or out-of-stock products may not be immediately replaceable.
Carrier Claim Information
Claim eligibility, waiting periods, filing deadlines, and requirements are determined by the shipping carrier and may vary depending on the shipping service used. Crafty Stamp Co. cannot change or override carrier claim requirements.
For the most current information regarding missing packages and claim eligibility, please refer directly to the carrier:
USPS Missing Mail & Lost Packages
USPS Domestic Claims
UPS Claims
When to Contact Crafty Stamp Co. About a Shipment
Please contact the shipping carrier directly for routine questions regarding:
- A package that is still showing as in transit
- Temporary carrier delays
- Missed or delayed tracking scans
- Changes to an estimated delivery date
- Questions regarding your local delivery route
- Packages waiting to be transferred between carrier facilities
- Local post office or final-mile delivery questions
You do not need to contact Crafty Stamp Co. simply because your package has gone several days without a tracking update.
Please contact Crafty Stamp Co. when:
- The carrier has officially indicated that the package may be lost
- The shipment has exceeded the carrier or insurance provider's required waiting period for a missing or lost package
- Tracking shows the package was returned to Crafty Stamp Co.
- There is another issue with your order that requires action from us as the shipper
When there is an action available to us, we are happy to help. However, Crafty Stamp Co. cannot make a carrier move, scan, locate, reroute, or deliver a package.
International Shipping
Crafty Stamp Co. is happy to ship to Canada and other eligible international destinations.
We are not responsible for any additional customs duties and/or taxes due on packages sent to international addresses. Our shipping and handling charges do not include customs duties, tax pre-payments, VAT, or other import fees, nor are those fees charged at checkout.
Crafty Stamp Co. cannot advise customers regarding individual customs fees, duties, VAT, or import charges. If you have questions, please contact your local shipping office or customs office to inquire about charges that may apply in your country.
Crafty Stamp Co. must legally declare all contents on customs declaration forms, including the value of goods and the amount paid by customers. Packages will be declared as merchandise and cannot be declared as gifts.
International delivery times vary considerably.
International shipments may take an average of 2 to 4 weeks to arrive. However, some shipments can take as many as 8 weeks or longer depending on customs processing, local postal delivery, carrier delays, holidays, weather, and other circumstances outside of our control.
If you are waiting on an international delivery, please continue monitoring your tracking and contact your local postal delivery service for routine transit questions.
Crafty Stamp Co. sees the same carrier tracking information available to customers and cannot control international customs processing or local postal delivery.
Shipping Costs
United States, U.S. Territories & Military APOs
Crafty Stamp Co. generally ships U.S. retail orders using USPS Ground Advantage. Shipping rates are calculated at checkout based on package weight, destination, current carrier rates, and applicable handling costs.
A small handling fee is included to help cover packaging materials such as poly mailers, bubble wrap, labels, and other shipping supplies.
Canada
Up to 0.5 lb — $13.99
0.6 lb to 1 lb — $15.99
1.1 lb to 2 lb — $19.99
2.1 lb to 3 lb — $23.99
3.1 lb to 4 lb — $29.99
All Other Eligible International Destinations
Up to 0.5 lb — $15.99
0.6 lb to 1 lb — $19.99
1.1 lb to 2 lb — $23.99
2.1 lb to 3 lb — $30.99
3.1 lb to 4 lb — $39.99
At this time, we are not currently set up to ship anything over 4 lb outside of North America. However, if your order is more than 4 lb, please feel free to contact us and we are happy to put together a shipping quote when available.